This article explains error code 1002 (subscription_images_limit_reached), when it appears in the Tryon widget, and what to do.
The widget displays this message to the customer: "Error 1002: Credit limit reached. Please try again later or contact the store."
How to resolve this error
Your store has consumed all of its monthly Image Credits. New photo generations are blocked until the quota resets or you take action.
Options to resolve:
- Wait for renewal. Credits reset automatically on your plan's renewal date (visible in the dashboard Overview).
- Upgrade your plan. Visit accounts.neuralyn.com/catalog to switch to a plan with a higher monthly limit.
- Manage your subscription. Open accounts.neuralyn.com/my-account/subscriptions to review your current plan and billing options.
Reducing Photo Limits or disabling customer types will not recover already-used credits — it will only prevent further consumption.